FORMS REQUIRING COMPLETION

If you’re a new client, we do require your contact details and background.
To save time on arrival, you are welcome to pre-complete the following form and bring it with you to your first appointment.

METHODS OF PAYMENT

• Cash
• Bank Card
• EFTPOS
• Visa / Master Card
• Money Order & Cheque
• HICAPS (on-the-spot health insurance claims)
• Invoice to NDIS and HCP providers

ACCOUNT PAYMENTS 

We ask that all accounts to be paid at the time of consultation either by cash, cheque or Eftpos.  We have available a Hicaps/Eftpos machine and we accept all Health Funds. No acceptance of American Express or Diners Cards.

CONFIRMATION OF APPOINTMENTS

A SMS message will be sent to your nominated phone number the day before your appointment. If you do not have a mobile number then a phone call will be made to your landline confirming your appointment.

MISSED APPOINTMENTS

As your time is important to us, missed appointments is also a missed opportunity for a vacancy to be filled. If you are unable to attend your appointment, please advise the reception staff as soon as possible. If contacting out of office hours, please leave a message on our phone answering service.

SPECIALIST TREATMENT

Extra Corporeal Shockwave Therapy and Swift Microwave Wart Therapy is available at ProActive Life Physio.

BUILDING ACCESS

ProActive Life Physio has a very large open carpark access on the side of the building. Entrance is available via the side door.

HOME VISITS

ProActive Life Physio offer home, nursing home and hospital visits for our patients that find it difficult to attend our clinics.

PRIVACY POLICY

Physiotherapists, and all other staff at the Clinic are all aware of the importance of patient confidentiality.