NEW PATIENT INFORMATION
All you need to know about your appointment
FORMS REQUIRING COMPLETION
If you’re a new client, we do require your contact details and background.
To save time on arrival, you are welcome to pre-complete the following form and bring it with you to your first appointment.
METHODS OF PAYMENT
- Cash
- Bank Card
- EFTPOS
- Visa / Master Card
- Money Order & Cheque
- HICAPS (on-the-spot health insurance claims)
- Invoice to NDIS and HCP providers
ACCOUNT PAYMENTS
We ask that all accounts to be paid at the time of consultation either by cash, cheque or Eftpos. We have available a Hicaps/Eftpos machine and we accept all Health Funds. No acceptance of American Express or Diners Cards.
CONFIRMATION OF APPOINTMENTS
A SMS message will be sent to your nominated phone number the day before your appointment. If you do not have a mobile number then a phone call will be made to your landline confirming your appointment.
MISSED APPOINTMENTS
As your time is important to us, missed appointments is also a missed opportunity for a vacancy to be filled. If you are unable to attend your appointment, please advise the reception staff as soon as possible. If contacting out of office hours, please leave a message on our phone answering service.
SPECIALIST TREATMENT
Extra Corporeal Shockwave Therapy and Swift Microwave Wart Therapy is available at ProActive Life Physio.
BUILDING ACCESS
ProActive Life Physio has a very large open carpark access on the side of the building. Entrance is available via the side door.
HOME VISITS
ProActive Life Physio offer home, nursing home and hospital visits for our patients that find it difficult to attend our clinics.
PRIVACY POLICY
Physiotherapists, and all other staff at the Clinic are all aware of the importance of patient confidentiality.
How We Can Help?
You can always BOOK ONLINE to see one of our experienced physiotherapists or simply Call ProActive Life Physio to schedule a time that suits you.
We’ll help you find the right solution to alleviate your symptoms.